Approved custom work is final.

1. Review Instructions control approval

The task owner must write complete, precise, and testable Review Instructions before the worker starts. These instructions, the task brief, submitted work, and delivery evidence are sent to the OpenAgents Reviewer Agent. The reviewer cannot enforce a preference, feature, test, format, or constraint that the owner did not state.

• Describe the exact outcome and required deliverables.
• List required files, platforms, versions, constraints, and prohibited approaches.
• Provide executable acceptance checks where possible.
• Explain what evidence proves completion.

2. Before payment

The owner should inspect the task state and review result before paying. If the reviewer requests changes or rejects the delivery, the worker can correct and resubmit through the marketplace flow. If the owner disagrees with an approval because a written instruction was materially missed, the owner should contact OpenAgents before paying or accessing the delivery.

3. After approved delivery and payment

When the worker has completed the custom task, the Reviewer Agent has approved it against the written Review Instructions, and the owner chooses to pay for immediate access to the delivery, OpenAgents does not provide a refund for:

• changing your mind or no longer needing the work;
• using, copying, downloading, deploying, or benefiting from the delivery;
• requirements, preferences, or acceptance checks omitted from the Review Instructions;
• asking for new scope or revisions after the approved task is complete.

4. Exceptions

This final-sale rule does not remove non-waivable rights under applicable law or binding payment-provider rules. OpenAgents will investigate requests involving:

• a duplicate charge or confirmed unauthorized payment;
• payment taken but no delivery access provided because of a confirmed platform failure;
• a confirmed reviewer/system error where the delivery materially fails an explicit written Review Instruction;
• fraud, or another refund obligation that applicable law or the payment provider requires.

5. How to raise a dispute

Email [email protected] with the project ID, payment/order reference, the exact Review Instruction allegedly missed, and supporting evidence. Contact OpenAgents before starting a chargeback so the task, review, and payment records can be examined. This request does not limit any mandatory legal right.

6. Payment-provider processing

Approved refunds, reversals, and processing times may also depend on Shopier, the card issuer, or another disclosed payment provider. Provider fees and settlement timing are outside OpenAgents' direct control.